A long-established and highly respected business based at Elstree Aerodrome is seeking a proactive and customer-focused Trade Sales Manager to join its busy commercial team.
TRADE SALES MANAGER – ELSTREE, HERTFORDSHIRE – £28,000–£30,000
Role: Trade Sales Manager
Location: Elstree Aerodrome, Hertfordshire (office-based)
Salary: £28,000–£30,000 gross per annum (DOE)
Schedule: Monday–Friday, 9:00am–5:30pm
Start: ASAP
A long-established and highly respected business based at Elstree Aerodrome is seeking a proactive and
customer-focused Trade Sales Manager to join its busy commercial team.
Working closely with the Business Development Director and wider sales team, you'll play a key role in
delivering exceptional service to the company's B2B customers. This is a varied, fast-paced position
combining account management, customer service and sales administration, making it ideal for someone who
enjoys building relationships, solving problems and keeping operations running smoothly.
Key Responsibilities
• Act as the primary point of contact for trade customers via telephone and email.
• Process customer orders, returns, invoices and credit notes across GBP, EUR and USD.
• Provide first-class customer service, responding promptly to enquiries and resolving queries efficiently.
• Support the Business Development Director by coordinating customer visits, account activity and follow-
up from on-site sales.
• Liaise closely with the Retail Sales Manager, Finance Manager, factory and dispatch teams to ensure
orders are processed accurately and delivered on time.
• Keep customers informed of order progress and delivery schedules.
• Assist with the day-to-day running of the Elstree retail shop when required.
• Maintain accurate sales records and contribute to the continuous improvement of internal processes and
customer experience.
Requirements
• Previous experience in trade sales, sales administration, account management or a customer service role.
• Excellent customer service and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Proficient in Microsoft Office; experience using Access Dimensions would be advantageous.
• Excellent written and verbal communication skills with a professional telephone manner.
• A proactive, positive attitude with the ability to work independently and as part of a team.
• Full UK driving licence and own transport, with the ability to commute reliably to Elstree Aerodrome.
• Legal right to work in the UK with excellent contactable references.
This is a fantastic opportunity to join a friendly, well-established business offering a stable, long-term
position within a collaborative team, where you'll have the opportunity to build lasting client relationships
and make a genuine contribution to the company's continued success.
To apply for the position please send your CV to: info@poppylaneplacements.com
